What if I need to cancel or reschedule a session?
Life happens and we understand that. We provide for 3 reasonable cancellations and rescheduling up to 30 minutes before a scheduled session. If you cannot make your scheduled time, let us know and we will simply reschedule the call for another time. However, if you consistently bail on our scheduled sessions more than 3 times, we reserve the right to terminate the relationship and will charge 50% of the total fee.
How do I reschedule a session?
You may reschedule up to 30 minutes before a scheduled session. Simply email us at firstname.lastname@example.org and we'll work with you to find a new time.
If you would prefer to reschedule online, you will need to login to TwoCents Riot. If you don't already have an account, click 'Sign Up' in the top right navigation and sign up with the same email address you used to book your appointment. Login and then click the account menu in the top right. Select 'My Bookings' and click 'Reschedule' to select a new time.
Please note, if you click 'Cancel' you will need to contact us at email@example.com to reschedule.
I wasn't able to schedule my first session when I paid. How do I schedule it?
If you haven't booked your first session, first make sure you are logged into your TwoCents Riot account. Click the avatar and 'Log In' link in the top right navigation bar, then login with your email address and password.
Next, visit the ‘All Services’ page, and click 'Book Now' under the package you ordered. Select a date and time. You'll see your remaining sessions just above the ‘Next’ button.
Click 'Next', fill in the additional info and click 'Book It'.
After you’ve booked your first session, you can book any remaining sessions, or reschedule sessions in your 'Member Account' under ‘My Bookings.’
If you have any questions, don't hesitate to contact us at firstname.lastname@example.org and we can help you book.
Can I schedule all my package sessions at once?
You can only schedule one session at a time. When you first purchase a package, you will to schedule your first session. After each appointment, you can schedule your next session.
How many package sessions do I have remaining?
When you book each session, you'll see Sessions Remaining: 2/3, for example on your booking confirmation.
Do my package sessions expire?
Your package sessions will not expire.
How does the Just Looking credit work?
If you book a Just Looking 30 minute session with us, and then buy additional services we will deduct $75 from the total charge of those new services. We understand that maybe you want to talk through your project or idea first, before deciding to commit to a longer process. If you just want to reach out with a quick question for us though, please send us an email to email@example.com. Real people (that's Dawn and Liz) check it every day and will get back to you.
What is TCR's refund policy?
Our goal is for you to be happy with your experience with TwoCents Riot. If you have buyer's remorse before you begin any session or work with TCR, we will refund you the full portion of your purchase. We will also refund you for your purchase if you change your mind after our initial (very first) call or session together. After that time, we will offer refunds on a case by case basis dependent upon circumstances, but reserve the right to withhold a portion of funds for payment of services rendered to date. That means, if we started working on something for you, and delivered a portion of work already, we will refund a prorated fee. We will only charge for time we worked.
What is TCR's Service Agreement for the Get Your Name On Package?
We offer our Get Your Name On package as a "Work for Hire" service. Our lawyer has some helpful language which details the service and deliverables we provide. Once you complete the sign-up process, you will receive a confirmation email followed by a Service Agreement for you to complete and sign. You can contact us with any questions and if after reviewing the agreement you decided you no longer want to participate in the Get Your Name On service, we will refund your payment.
A word about TwoCents Riot
Here is some legal information our lawyer wants to be sure you know: TwoCents Riot is the brand name and trademark, along with "share your two cents with the world," that is owned and operated by TwoCentsRiot LLC which is based in NYC. When you see charges on your card, they will appear as charges from Wix.com, whose service we use to host and manage our website.
Got another question?
Drop us an email.